Real Estate Consumer Rights Hotline Contact Information
Need help understanding your rights as a real estate consumer? No worries, you are in the right place.
Our Real Estate Consumer Hotline Contact Information connects you with official Spanish and European government staff ready to assist with your property-related concerns.
From issues with a purchase or rental to property disputes, find the right contact details here to get expert guidance on your consumer rights today.
Call now and protect your interests as a homeowner or tenant!
Real Estate Consumer Rights Hotline in Spain (English speakers)
- Consumer Information Hotline (Junta de Andalucía):
Phone: +34 900 215 080
Email: consumoresponde@juntadeandalucia.es
Website: www.consumoresponde.es
- Local Consumer Office in Málaga (Municipal Consumer Information Office):
Contact Email: seccionconsumo@malaga.eu
Phone: +34 951 92 84 58
Address: Ayuntamiento de Málaga (City Hall of Málaga)
For further inquiries or support, please feel free to reach out to either of the above contacts.
Useful Premium Properties Buyers Links for Complaints
Spanish Consumer Ministry
- Key Citation: «Consumers have the right to receive clear and truthful information about the characteristics of the product or service they purchase, including luxury homes.»

European Consumer Centre Spain
https://www.europeaconsumers.es
- Key Citation: «Buyers of high-value properties in the EU are protected under Directive 2011/83/EU on consumer rights.»

Junta de Andalucía – Ministry of Development, Infrastructure, and Territorial Planning
https://www.juntadeandalucia.es
- Key Citation: «It is mandatory for all homes, regardless of their value, to have the corresponding Construction Permit and Certificate of Completion.»
European Commission – Consumer Rights
https://ec.europa.eu/consumers
- Key Citation: «European consumers have the right to a 14-day cooling-off period in distance or off-premises transactions.»
Notary Association of Andalusia
- Key Citation: «The notary ensures the legality of the sales contract and the protection of the rights of both parties.»
European Property Federation (EPF)
- Key Citation: «Real estate ownership must be protected by clear legal frameworks that ensure transparency and legal security.»
Andalusian Ombudsman (Defensor del Pueblo Andaluz)
https://www.defensorpuebloandaluz.org
- Key Citation: «Any irregularity in the purchase of a property can be reported to the Ombudsman for investigation.»
Spanish Data Protection Agency (AEPD)
- Key Citation: «Buyers’ personal data must be processed in accordance with the General Data Protection Regulation (GDPR).»
European Court of Justice (ECJ)
- Key Citation: «National laws must align with EU directives to ensure consumer protection.»
International Real Estate Federation (FIABCI)
Key Citation: «Transparency in real estate transactions is essential to protect international buyers.»
I hope this mini-guide has been helpful in navigating your real estate consumer rights. If you still have any issues or concerns—even after taking the necessary steps—I’m here to assist.
As an expert in the field, I’m available to discuss your situation and address your questions, ensuring your peace of mind.
Contact me today for personalized support!